We do not offer phone support and prefer to resolve technical issues via email so we can better serve our customers, suppliers, freelancers, and affiliates. On the phone, it is hard to remember the entire conversation of all parties. We also share emails across our staff so they can review and provide better support. Additionally, the email helps all parties see questions and answers in their inboxes and is accessible 24/7.
We do not keep any product in our operations office in New York. To help you avoid or pay lower tariffs, we ship directly from the country where the product is made, such as China, Italy, Europe, or Taiwan. If we ship to you from the USA, you would pay higher tariffs in USD, regardless of your country of residence. To avoid all that hassle and save you money, we ship your order directly from the manufacturer’s country to your door.
